NEPower achieved excellent results in customer survey - NPS 82

The customer survey conducted in March 2026 assessed the performance of the company and its personnel, NEPower’s ability to operate as a collaboration partner and the development of operations and cooperation. A total of 18 customers participated in the survey.

The measured Net Promoter Score (NPS) was an impressive 82. Customer responses highlighted reliability, responsiveness, flexibility and strong communication and collaboration skills.

“We started the partnership last year and since then they have been very friendly. All negotiations went very well; even when discussing hard business topics, they never lose their professionalism.

NEPower’s CEO, Mika Alatalo, is pleased with the results:

“We are extremely grateful for the feedback provided by our customers. These excellent results reflect professionalism, commitment and dedication of our personnel. In our industry, trust is earned every day through practical actions, which makes this feedback particularly meaningful. The results show that our customers feel they receive exactly what we promise: reliable and flexible service, as well as high‑quality and functional solutions delivered with professionalism.”